FAQ

Need a Hand? We're Here to Help

Find quick answers to the questions we hear most often.

 

GENERAL QUESTIONS

What is the status of my order?
Once you have placed your order, we will send you a confirmation email to track the status of your order.

Can I change my order?
We can only change orders that have not been processed for shipping yet. Once your order is under the status "preparing for shipping", "shipping" or "delivered", then we cannot accept any edits to your order.

 

SHIPPING

Where do you ship?
We ship worldwide including Asia, North & Central America, Europe and Oceania.

How long does it take to ship my order?
Once you've placed your order, it usually takes 3 to 7 days to process it.
The shipping time is based on the delivery method that you have chosen.

How can I track my package?
Once you have placed your order, we will send you a confirmation email to track the status of your order.